Support

BEFORE SUBMITTING A TICKET

Please gather the following informations before submitting a ticket:

• the URL of the page with the gallery;
• errors, warnings and messages, if any;
• any other useful informations to help me understand the issue;
• these informations will speed up the entire solving process.

TERMS

• All support enquires should be replied within three business days.
• Support is done exclusively in English and Italian.
• Support can only be provided for unmodified files.
• Support is only done for bugs / functionality issues of the file. We are not responsible for conflicts with bugged themes or plugins.
• I prefer a link for front end problems. If it’s a back end problem, I will generally provide means for sending me admin access. Do not worry, hundreds of clients offered me backend access for fixing / seeing the problem on their site and I have not messed anything up.

Support for my items includes: * Responding to questions or problems regarding the item and its features * Fixing bugs and reported issues * Providing updates to ensure compatibility with new software versions

Item support does not include: * Customization and installation services * Support for third party software and plug-ins